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Easy Returns

New Republic Return Policy
In accordance with Australian consumer codes that the buyer has period of seven (7) days to return at his or her expense the product(s) ordered if, for one reason or another the Buyer is not satisfied with them. This seven (7) days period runs from the Products reception date by the Buyer.
New Republic accepts only those Products which have not being worn or washed and which are returned with their label and material tags intact.
The Product must be returned in their packaging and packing of origin to the following address. 591 Plenty Road Preston Vic 3072 Melbourne / Australia.
Prior to returning Products the return must be notified by sending the return notice attached to the product invoice by mail to New Republic Internet Client Services Department
591 Plenty Rd Preston Vic 3072 Melbourne / Australia
Upon fulfillment of above condition New Republic will reimburse the amount paid by the Buyer with in thirty (30) days starting from the date of reception of the package by New Republic. (Date of posting by the Buyer is as valid notice to New Republic that the Buyer has exercised the right to withdrew his or her order) except return expenses which are born by the Buyer.
Full price merchandise returned within 7 days from the Products reception date your purchase will be credited to the original method of payment (credit card, gift voucher), if accompanied by the original invoice or original sales receipt.
1.Making a Return by Mail

The Product must be returned in their packaging and packing of origin to the following address. 591 Plenty Rd Preston Vic 3072 Melbourne / Australia
Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

You will receive an e-mail notification upon the completion of return processing.
Please allow 2 to 5 business days for us to receive and process your return or exchange. Create your own items cannot be returned or exchanged.
If you need an additional return label, please contact a Customer Service Representative at +61 3 9478 2770 or e-mail us at customerservice@newrepublic.com.au and we’ll send you one.

NEW REPUBLIC
591 PLENTY RD
PRESTON
VIC 3072
PH: + 61 3 9478 2770

This address can only be used to return items purchased at newrepublic.com.au If you would like to return items purchased elsewhere, please contact a Customer Service Representative at +61 3 9478 2770 and he or she will be happy to assist you.
When paying for return postage yourself, we suggest you insure the package via Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
2.Making a Return to any of our boutiques

Returns and exchanges must be made within the guidelines in our Return Policy. You must have your invoice with you in order for the boutiques to process your return and credit the original form of payment. Please use the Boutiques Locator found at newrepublic.com.au (Our Boutiques) or contact a Customer Service Representative at +61 3 9478 2770 to find a Boutiques. Returns cannot be made at department stores and specialty Boutiques locations where they are only a New Republic stockist. New Republic accepts only those Products which have not being worn or washed and which are returned with their label and material tags intact.

Please note that returning newrepublic.com.au merchandise at our retail Boutiques can be a time-consuming process. We strongly recommend that you make returns by mail using the postage-paid return label provided with your order.

Returns of products purchased with PayPal® are accepted only by mail at newrepublic.com.au, not at our Boutiques.
3.Returning a Gift

Gift recipients who return an item and do not want an exchange will be issued a newrepublic.com.au online Gift Voucher. You will receive an e-mail notification upon receipt of your gift return provided that your e-mail address is included on your return/exchange form.

Please allow 2 to 5 business days for us to receive and process your return or exchange.

Create Your Own items cannot be returned or exchanged.
Your satisfaction is very important to us. If you have any questions, please call us at +61 3 9381 4825 or e-mail us at customerservice@newrepublic.com.au

Exchanges
Making an Exchange
Exchange requests must be made within 7 days of order receipt for merchandise purchased at full retail price. Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Simply  drop it in the mail, and we’ll send your new item free of shipping charges.

If you’re exchanging an item because of a mistake on the part of newrepublic.com.au or because of quality issues, newrepublic.com.au will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

Changes to Orders
Because your order is processed as soon as we receive it in our system, we are unable to modify or cancel your order once we have processed it.
If you have any questions or concerns, please call us at +61 3 9478 2770 or e-mail us at mailto:customerservice@newrepublic.com.au